Return & Refund Policy

Last updated: September 28, 2026

At Davenzarry, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.

14-Day Return Period

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition

• Include all original tags, packaging, and accessories

• Show no signs of wear, damage, alteration, or use

• Be returned with proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact our customer support team within 14 days of receiving your order and provide:

• Your order number

• The item(s) you wish to return

• The reason for the return

Please do not send any item back before your return request has been approved and return instructions have been provided.

Return Shipping

Unless the item you received is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

We strongly recommend using a trackable shipping method. Davenzarry is not responsible for returned parcels that are lost or damaged during transit.

Original shipping charges, express shipping fees, priority processing fees, customs duties, taxes, and other non-refundable delivery-related charges are not refundable unless required by applicable law or the return is caused by an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos or videos of the issue.

Once verified, we may offer a replacement, store credit, or refund depending on the circumstances.

Non-Returnable Items

The following items may not be eligible for return unless defective or required otherwise by applicable consumer law:

• Items showing signs of use or wear

• Items without original tags or packaging

• Personalized or custom-made items

• Final sale or non-returnable items clearly identified before purchase

• Gift cards

• Items that cannot be returned for hygiene or health protection reasons once opened or unsealed

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method.

Please allow several business days for your bank, card issuer, or payment provider to process and display the refund after it has been issued.

Refused or Undeliverable Orders

If an order is returned to us because:

• The customer refused delivery

• The address provided was incorrect or incomplete

• The parcel was not collected

• Delivery could not be completed due to circumstances outside our control

any shipping, return shipping, customs, handling, or carrier charges incurred may be deducted from the refund where permitted by law.

International Orders

For international orders, customers are responsible for any import duties, customs charges, taxes, or fees imposed by the destination country unless otherwise stated at checkout.

These charges are generally non-refundable.

Exchanges

We currently recommend returning the original item and placing a new order for the preferred item, size, or variation.

If exchanges are available for your order, our support team will provide the applicable instructions.

Consumer Rights

This policy does not limit any mandatory rights you may have under the consumer protection laws of your country or region.

Where local law provides rights that are more favorable than this policy, those legal rights will apply.

Contact Us

If you have any questions regarding returns or refunds, please contact Davenzarry customer support through the contact details (support@dvnzry.com) provided on our website.